The aim of this Diploma course in Front Office Operations & Administration is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.  Front Office Operations & Administration course  enables the student evaluate the suitability of different procedures for a range of hospitality outlets.

Students who complete a Diploma course in Front Office Operations & Administration course will develop knowledge and skills in reception procedures as well as understanding of the key legislation that relates to reception procedures.

Front Office Operations and Administration  Course Career Opportunities include;

• Professional Secretaries
• Receptionists
• Typesetters
• Personal Assistants
• Secretarial Trainers
• Call Center Operators
• Copy Typists
• Customer Service Assistant

A Single Subject Diploma in Front Office Operations & Administration will be awarded from the Institute of Commercial Management (UK) for those candidates who pass the ICM examination. You can contact our office for ICM Examination Fees, Bookings and Examination Dates (+254 714 777 907 / info@starnetcolleges.com)

Front Office Operations & Administration is also a unit under ICM Certificate in Hotel & Catering Supervision course