Front Office Operations & Administration [ICM]


The aim of this Diploma course in Front Office Operations & Administration is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service.  Front Office Operations & Administration course  enables the student evaluate the suitability of different procedures for a range of hospitality outlets.

Students who complete a Diploma course in Front Office Operations & Administration course will develop knowledge and skills in reception procedures as well as understanding of the key legislation that relates to reception procedures.

Front Office Operations and Administration  Course Career Opportunities include;

  • Professional Secretaries
  • Receptionists
  • Typesetters
  • Personal Assistants
  • Secretarial Trainers
  • Call Center Operators
  • Copy Typists
  • Customer Service Assistant

A Single Subject Diploma in Front Office Operations & Administration will be awarded from the Institute of Commercial Management (UK) for those candidates who pass the ICM examination. You can contact our office for ICM Examination Fees, Bookings and Examination Dates (+254 714 777 907 / info@starnetcolleges.com)

Front Office Operations & Administration is also a unit under ICM Certificate in Hotel & Catering Supervision course

What Will I Learn?

  • Front Office Operations & Administration Course enable the students understand and apply high standards and personal qualities in provision of customer service
  • Front Office course students will develop knowledge and skills in reception procedures and operations
  • The Front Office course equips students with hands on training on Front Office Management
  • Explain to the student the correct procedure of dealing with difficult situations and emergencies in Front Office Administration

Topics for this course

47 Lessons

Advanced Bookings

Reservation Forms5:57
The black list31:08
Offering alternatives00:31:07
The bookings diary31:08
Room availability records31:08
Computerised Reservations2:55
Answer All the Questions provided, giving your answers using multiple choices provided

Check-In and Related Issues

Guest Accounting



Social Skills


Marketing Aspects


Yield Management, Groups etc


Staffing and Equipment

About the instructors

0 (0 ratings)

50 Courses

45 students


Material Includes

  • Syllabus, Lecture Videos and Demonstration, Lecture Notes, Past Questions and Answers


  • D+ and Below

Target Audience

  • Aspiring Front Office Managers and Administrators
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