What Will You Learn?

• By the end of this course, students should be able to:
• Understand and demonstrate the use of basic and advanced proper writing techniques that today's technology demands, including anticipating audience reaction.
• Write effective and concise letters and memos.
• Prepare informal and formal reports.
• Proofread and edit copies of business correspondence.
• Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts.
• Plan successfully for and participate in meetings and conduct proper techniques in telephone usage.
• Use e-mail effectively and efficiently.
• Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships, and Utilize electronic presentation software