The International Business Communications Unit covers a range of topics to help you improve your communication skills within a business setting. It will look at how you can increase your knowledge and also examine the way in which communication can be used in business.

What Will I Learn?

  • By the end of this course, students should be able to:
  • Understand and demonstrate the use of basic and advanced proper writing techniques that today's technology demands, including anticipating audience reaction.
  • Write effective and concise letters and memos.
  • Prepare informal and formal reports.
  • Proofread and edit copies of business correspondence.
  • Use career skills that are needed to succeed, such as using ethical tools, working collaboratively, observing business etiquette, and resolving workplace conflicts.
  • Plan successfully for and participate in meetings and conduct proper techniques in telephone usage.
  • Use e-mail effectively and efficiently.
  • Develop interpersonal skills that contribute to effective and satisfying personal, social and professional relationships, and Utilize electronic presentation software

Topics for this course

22 Lessons

The Process of Communication

The Process of Communication1:24:49
Quizzes for Lesson 1

Speaking Effectively


Human Interaction and Non-verbal Communication

Talking on the Telephone


Being Interviewed for a Job

Communicating in Groups

Running, and Taking Part in, Meetings

Giving a Talk

Using Visual Aids

Faster Reading

Better Reading

Writing Business Letters

Applying for a Job

Writing Reports

Memos, Messages, Forms and Questionnaires

Visual Communication

Getting to Grips with Grammar

Common Problems with English


Final Exam

About the instructors

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50 Courses

45 students

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